Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Nataly Bennett

Nataly Bennett

December 15, 2025

5  out of  5
rating by Nataly Bennett
"I worked with Charity to get my new policy set up and she was absolutely fantastic. She emailed and called me back in a timely manner, was very kind and understanding and very efficient. Amazing group of people"
We responded:
"This makes me so happy to read! Charity says “thanks so much! Enjoyed working with you too”. Thank you for taking the time to give this nice review!"
Profile photo of Ron Reichen

Ron Reichen

December 13, 2025

5  out of  5
rating by Ron Reichen
"Friendly and accomodating. We showed up without an appointment and were helped in a short time."
We responded:
"Glad we were able to help and do know that we always work to assist walk-ins but it’s easy to schedule an appointment with us…just call. We even have virtual appointments if you prefer not driving over."
Profile photo of John Blackmore

John Blackmore

December 12, 2025

5  out of  5
rating by John Blackmore
"Employees are always very helpful and polite. Better experience than other companies where you always have to speak to a robot every time you call."
We responded:
"I’m with you John…personal interaction is always better. We appreciate the compliments!"
Profile photo of Gary Hardin

Gary Hardin

December 11, 2025

5  out of  5
rating by Gary Hardin
"The office is always friendly, quick and efficient with any of our questions or adjustments. Relationship and rates work well for our needs."
We responded:
"We love building relationships with policyholders like you so we can know them and their insurance needs and help in the best way possible. Thanks for the kind words!"
Profile photo of Ronald Davis

Ronald Davis

December 2, 2025

5  out of  5
rating by Ronald Davis
"The people they have working at this branch are second to none. They have really went above and beyond to our family in a difficult time."
We responded:
"Thank you for the kind words, Ron. We are so glad to help you and your folks! ❤️"
Profile photo of Ben Fuqua

Ben Fuqua

December 2, 2025

5  out of  5
rating by Ben Fuqua
"I shifted all of our insurance to State Farm. They've been reasonably priced, have comprehensive options, and are amazingly responsive."
We responded:
"So glad we could help Ben!"
Profile photo of Wonhee Ko

Wonhee Ko

November 21, 2025

5  out of  5
rating by Wonhee Ko
"Great staffs who are very professional"
We responded:
"We try! Thanks for taking the time to give a review! We enjoyed visiting with y’all!"
Profile photo of Susan Espiritu

Susan Espiritu

November 19, 2025

5  out of  5
rating by Susan Espiritu
"Excellent service and a wonderful person! Get your needs met by Sage!"
We responded:
"Thanks Susan! You so sweet! It was great to spend time with you today! I appreciate all YOU do for Knoxville!"
Profile photo of Shawn Gallagher

Shawn Gallagher

November 18, 2025

5  out of  5
rating by Shawn Gallagher
"Great staff, very responsive!!! They are able to answer any insurance questions you may have and offer a wide range of options and coverages ."
We responded:
"Thank you for sharing this! Our team works hard to be responsive and provide clear coverage options so we appreciate your feedback! We’re just a call away if you need anything. 😊"
Profile photo of Cecilia Greene

Cecilia Greene

November 10, 2025

5  out of  5
rating by Cecilia Greene
"Excellent customer service."
We responded:
"Happy to help! We are just a call away!"
Profile photo of wb

wb

November 7, 2025

5  out of  5
rating by wb
"Very responsive company!"
We responded:
"Appreciate the kind words! Quick replies and clear answers are our goal every day!"
Profile photo of Claudia Rawn

Claudia Rawn

November 3, 2025

5  out of  5
rating by Claudia Rawn
"Sage and all the staff in her office are always helpful and guide me towards the best choices. They the time to teach me about my choices. I love that the office is in the Hardin Valley community and they want to give back."
We responded:
"Claudia—we really do believe that what we do is educate so that folks like you can make the best choices for them—you hit the nail on the head! So glad we could help! And you’re also right about giving back to the HV community…it’s a mutually beneficial relationship! I LOVE HV!"
Profile photo of Ron Berestka

Ron Berestka

October 31, 2025

5  out of  5
rating by Ron Berestka
"Charity has been super responsive to all requests, changes in coverage and quotes. Great folks."
We responded:
"Thanks Ron! We enjoy simplifying instance so folks can make wise choices for themselves!"
Profile photo of Michaelson

Michaelson

October 31, 2025

5  out of  5
rating by Michaelson
"Cool guys work here, Brett made our car insurance real fast and explained every detail to me and my wife. Comfy office, front desk guy opened door and offered water n coffee. Cool place, nice music and atmosphere! Definitely would recommend 👍🔥"
We responded:
"Nothing much better than being called “Cool”! 😉. Helping folks get competitive pricing and great coverage on Auto insurance is “our thing”! Glad you felt at home in our homey office. Did you know the front part was built in the late 1800s? 😳👍"
Profile photo of Edward Deckard

Edward Deckard

October 30, 2025

5  out of  5
rating by Edward Deckard
"Highly responsive and engaged. Great customer service."
We responded:
"Thanks Edward! We work hard and enjoy helping!"
Profile photo of Daniel Monday

Daniel Monday

October 28, 2025

5  out of  5
rating by Daniel Monday
"I've known Sage for a number of years, and not only is she a wonderful person who strongly supports her community, but she runs a first-rate insurance agency with an incredible team! If you're looking for a resource to help with any of your insurance needs, or otherwise, please consider getting in touch with Sage and her staff!"
We responded:
"Oh Daniel! You are so kind! I have enjoyed working with you over the years too! Thank you for the endorsement!"
Profile photo of Roxana Gainaru

Roxana Gainaru

October 23, 2025

5  out of  5
rating by Roxana Gainaru
"I am driving all the way from Lenoir City just to talk with them! They are amazing! Charity, Sage and all the others are very good hearted people and they know their business, helped us with our Cars and Home insurance. Keep it up the good work, guys!"
We responded:
"We LOVE helping folks like you, Roxana! Thanks for the wonderful review! We appreciate you!"
Profile photo of Dayana Bazano

Dayana Bazano

October 21, 2025

5  out of  5
rating by Dayana Bazano
"Finally, I found a commercial insurance agent who is responsive and takes care of my business quickly and efficiently! Charity is amazing — she’s kind, professional, and has exceptional customer service skills. I truly appreciate how easy she makes the process."
We responded:
"Awww! You are so kind! And so right! Charity LOVES helping folks with insurance…especially the complicated business insurance programs! So glad we could help!"
Profile photo of Matthew Blackmon

Matthew Blackmon

October 21, 2025

5  out of  5
rating by Matthew Blackmon
"Always easy to work with, very responsive"
We responded:
"Thanks for the compliment Matt! We definitely try to stay on top of things for our great customers like you!"
Profile photo of Rick Hawkins

Rick Hawkins

October 4, 2025

5  out of  5
rating by Rick Hawkins
"Outstanding bunch of people, always ready and willing to help !"
We responded:
"That’s our goal Rick—Help when you need it! Appreciate you and your kind words!"
Profile photo of Kathy ONeil

Kathy ONeil

October 2, 2025

5  out of  5
rating by Kathy ONeil
"It is very easy to work with the staff. Excellent service"
We responded:
"Thank you Kathy! We really try! Appreciate your compliments, again!!"
Profile photo of Angela Miller

Angela Miller

October 1, 2025

5  out of  5
rating by Angela Miller
"Caitlyn England is super helpful and responsive. And she texts, emails, and calls so I can reach her easily!"
We responded:
"We all try to be “pleasantly persistent” but she is really good at it! Thanks for putting your trust in us!"
Profile photo of Chloe Utt

Chloe Utt

September 24, 2025

5  out of  5
rating by Chloe Utt
"Alyssa and charity are the very best!! So easy working with them!"
We responded:
"We love working with you Chloe! Thank you for your business and your trust in us! "
Profile photo of Kim Frazier

Kim Frazier

September 24, 2025

5  out of  5
rating by Kim Frazier
"Our family has been well taken care of by Sage Kohler and her amazing team. They are always prompt, responsive, and ready to help! Highly recommend."
We responded:
"We work hard to do our job…helping others! Just like you! Thank you for all you do for Knox County!"
Profile photo of Shelby Brooks

Shelby Brooks

September 20, 2025

5  out of  5
rating by Shelby Brooks
"We’ve been clients with Sage Kohler-State Farm for many years. We think all the staff are great, but I especially need to recognize Charity Cooper. She went above and beyond getting us a quote for a new policy in record time, and everything was accurate and exactly what we needed the first time. Thanks Charity! We love working with you!!!"
We responded:
"We LOVE working with y’all too Shelby! And so excited for you in your new home! Thanks for recognizing Charity and her assistance!"