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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Maria Yanni

January 10, 2025

5  out of  5
rating by Maria Yanni
"I’ve been with the Sage Kohler Agency for many years. Her staff is very responsive and helpful with my insurance coverage needs. Highly recommend!"
We responded:
"So appreciate your kind words and business Maria! Stay safe out there (with all this snow coming down)!"
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Belle Muse

December 17, 2024

5  out of  5
rating by Belle Muse
"Charity was amazing in helping us get our policy. When we experienced a total loss due to fire the local office walked us through every step to get us back on our feet."
We responded:
"That’s what we are here for! To walk with you when life has gone haywire! Much better than a 1-800 number! Thank you for your trust in us. We appreciate you too!"
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Pollyanna Burch

December 6, 2024

5  out of  5
rating by Pollyanna Burch
"We’ve been with State Farm - Sage Kohler for 10 years & never been disappointed with their services! No matter if it’s a major claim or a simple change to our policy, the entire staff is wonderful! Thank you!!!"
We responded:
"Thank you Polly! We love working with y’all too! Have a wonderful Christmas! 🎄 "
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Jeremy Cerha

November 26, 2024

5  out of  5
rating by Jeremy Cerha
"Working with Brett and Sage was seamless, they answered all my questions, helped me to realistically weigh my options, and left me feeling confident in the plan moving forward. These are good people, I definitely recommend them!"
We responded:
"Thanks Jeremy! It was great to meet and visit with you! "
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sharon Galbreath

October 28, 2024

5  out of  5
rating by sharon Galbreath
"Today I went in to the office to review and update my auto and homeowners policy. I had a wonderful experience because McKenzie and Charity are so friendly and so helpful. Sage also stepped in and gave me some additional information. When I had returned home I received a call from Charity. She had taken her time to check on item for me and called me back with the information. Great job, everyone!!"
We responded:
"Yay! We love it when we can help people understand their insurance! Insurance is more than just a piece of paper! It’s about being there for the policyholders—whether it’s to answer questions or to help when you have a loss. We sure appreciate your business and kind words!"
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Randy Davidson

October 23, 2024

5  out of  5
rating by Randy Davidson
"Very personable, knowledgeable, and explanation of coverage."
We responded:
"Thanks Randy! I enjoyed our conversation too! And it’s always good when we can make coverage adjustments to get you better value for your premium dollar!"
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Kenneth

October 15, 2024

5  out of  5
rating by Kenneth
"Professional, caring, and helpful. Love the experience. Brett was very Honest and informative. Looking for was better for us rather than selling."
We responded:
"So nice to meet y’all today! And you’re right…our goal is to help people make good choices for their insurance protection! And Brett does this well! Welcome!"
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Kim Howell

October 8, 2024

5  out of  5
rating by Kim Howell
"We recently switched our insurance to State Farm. It was a very quick and seamless process. Charity was extremely responsive and timely with getting information to us. She was able to answer all of my questions."
We responded:
"Welcome to the State Farm family! We appreciate your business and kind comments!"
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DeLinda Baker

September 20, 2024

5  out of  5
rating by DeLinda Baker
"They’re always there to help anytime you ask!"
We responded:
"Happy to assist! Thanks for loyalty and kind words!"
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Keith Ellis

August 28, 2024

5  out of  5
rating by Keith Ellis
"Everyone at the office was very helpful and responsive to all my questions."
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Michael Wilson, CSCS

August 28, 2024

5  out of  5
rating by Michael Wilson, CSCS
"I have had a GREAT experience with Sage and her office. My personal rep, Charity, is the BEST!! She is able to tackle any of my problems, easy or tough. I appreciate the attention to detail and her positive attitude when I call. Give them a shot, you won't be disappointed!"
We responded:
"Mike—thanks for your business, kind words and recognition of how great Charity is! We appreciate you too!"
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Jennifer Wilson

August 27, 2024

5  out of  5
rating by Jennifer Wilson
"The staff are very responsive to my needs and are always very welcoming whenever I come into the office. I also appreciate that they review my policy every year to be sure I have the appropriate coverage I need."
We responded:
"Jennifer, we LOVE being your Good Neighbor Agent! Thanks so much for your business and your trust!"
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Johnny Currado

August 26, 2024

5  out of  5
rating by Johnny Currado
"Charity is the best who works here. I have over 14 years of insurance experience from running my parents allstate agency to selling all lines of insurance. Charity was exceptional with all of my in depth questions as I was very picky about who I would chose to have my insurance policies, esp with my insurance background. She went above and beyond for all of my questions and their rates are exceptional. I highly recommend Charity and the Sage Kohler office for your insurance needs."
We responded:
"Welcome Johnny! And you’re right…Charity knows her stuff and loves helping folks understand all our insurance products! Thanks for noticing!"
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Sue Keaton

August 26, 2024

5  out of  5
rating by Sue Keaton
"Treated like a valued customer. They reach out just to check on me. Handles all problems and questions I have professionally and with a sense of urgency. Recently I had an issue in my way to work they helped me with all via Email. We're all busy & time is valuable. Highly recommend Sage & Team. Thank y'all so much!!"
We responded:
"Thank you Sue! We are passionate about helping folks!"
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Famia Thaxton

August 26, 2024

5  out of  5
rating by Famia Thaxton
"Great customer service and knowledgeable staff! They made the insurance process simple and stress-free. Highly recommend State Farm for anyone looking for reliable coverage and service."
We responded:
"Thanks Famia!! Appreciate the kind words!"
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Maisyn Wright

August 23, 2024

1  out of  5
rating by Maisyn Wright
"I would give zero stars if I could. My parents and I have been clients of State Farm for years. We will all be switching agents now. I was in a collision that was very clearly not my fault and was given so little guidance and help from Sage Kohler’s office that I was left to be my own agent, calling the other companies myself and eventually filing my claim through State Farm and being charged my deductible. Again, I was not at fault. Months later, I’m still in this battle. Multiple people I have spoken to, both within State Farm and outside it, have agreed this situation should not have happened the way it did, but Sage Kohler remains staunch in her refusal to help me. Even a complaint with the Better Business Bureau has gotten me nowhere with her. I am a 25 year old woman with a Master’s degree and a professional career, and Sage speaks to me with zero respect and like I am a child, blatantly telling me that I “don’t understand” my policy. She has been increasingly disrespectful and unprofessional to me. Just look at the way she responds to negative reviews here to get an idea of what you can expect if you can choose to be her client. Please save yourself the trouble and at least choose a different agent if you want State Farm insurance. EDIT: The response to this claims I had received calls for two days. Incorrect. Only one day. Also, this is the first I’m hearing about the other company refusing to pay. Still no explanation as to why I was forced to be my own agent and file the way I did."
We responded:
"Oh Maisyn…I’m so sorry that this has been challenging for you. As we explained the very first day you called when the accident occurred, when the at-fault party refuses to take responsibility, it’s a challenging claim. State Farm paid to fully repair your car and is actively seeking reimbursement for your deductible and the several thousand dollars we paid…the other company is not forthcoming. I so wish we had been able to talk when I called multiple times these last two days."
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Dr. Ann M. Callahan

July 4, 2024

5  out of  5
rating by Dr. Ann M. Callahan
"A complete professional. Prepared, earnest, and a go getter. Thank you, Sage!"
We responded:
"Thank you Ann! Like you, I take education seriously…I just happen to educate on insurance. Thank you for your time and trust!"
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Marissa Summitt

June 13, 2024

5  out of  5
rating by Marissa Summitt
"I have been a customer at Sage Kohler State Farm for years! I have only ever had positive experiences while being a customer of theirs. They are friendly and fast to help! When calling the other day, Charity Cooper was the agent I spoke with. She was AMAZING!! Very friendly, kind, knowledgeable, and fast to help!! I would recommend Charity to anyone! The whole office is amazing!"
We responded:
"Marissa—we agree! Charity is fabulous and knows her insurance stuff. Thanks for acknowledging our efforts to always give REMARKABLE assistance. We appreciate you too!"
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Paul Bendt

May 24, 2024

5  out of  5
rating by Paul Bendt
"Me and my best friend sage watching football... so glad I picked Sage Kohler agency for my new agent in Tennessee. I've been with State Farm since 1991 and always get great rates but have stayed with State Farm the past 30 years because of great service. The Sage Kohler Agency has continued that fantastic service thank you. 😊"
We responded:
"So glad you picked us too!! Great rates for great folks like you!! 👍"
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Lonnie Williams

April 12, 2024

5  out of  5
rating by Lonnie Williams
"Charity Cooper was outstanding,the ultimate professional who really cares about her clients.She was very knowledgeable and put together the best package for me.I recommended Sage Kolers State Farm to anyone who needs to filk there insurance needs."
We responded:
"Lonnie—it was so nice to meet you today! Thank you for the opportunity to be your “Good Neighbor Agent”! And you are right…Charity does a fabulous job educating on insurance and helping people find the best plan for them. Thanks for the compliments!"
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Joanne Kelso

March 15, 2024

5  out of  5
rating by Joanne Kelso
"Alyssa was really amazing! Polite, professional and such a great help! She is such a kind and caring person! Cannot say enough about this office! Sage really knows her stuff! She has helped our family in so many ways! She hired Alyssa! Sage knows the business! We are so grateful to this company!"
We responded:
"Joanne—we agree! Alyssa is wonderful! Thanks for noticing and thanks for your loyalty!"
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Tenisha Marchbanks

December 12, 2023

5  out of  5
rating by Tenisha Marchbanks
"Always quick to respond. Makes sure you’re well taken care of."
We responded:
"Thanks Tenisha! We try! Sure appreciate you!"
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James Jones

November 10, 2023

1  out of  5
rating by James Jones
"Stay away from this company. The most greedy, insecure self-centered individual I have had the displeasure of meeting. She will work you into the ground, and then talk horribly to you like you are a dog. If you dont have more money than her, she will not treat you with any respect. She also will not take your business if you live in a "trailer park or manufactured home". Run away fast."
We responded:
"James, I’m not sure who you are. You are not a customer nor do I believe we’ve had any interaction. Maybe a fake name…I know I just had an employee quit so I’m not surprised by this and anyone who knows me and my team and my agency will know this is false information."
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Yarbrough Creates

November 10, 2023

5  out of  5
rating by Yarbrough Creates
"I had a great conversation with charity. She was very knowledgeable and helped me understand my policies as well as what they cover."
We responded:
"Charity is great at making complicated insurance choices easier to understand and help the customer choose the best one for them. We’re so glad to be of assistance! Thank you for your business and kind words! "
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Timothy Kelly

October 19, 2023

5  out of  5
rating by Timothy Kelly
"I recently added a third vehicle to my State Farm Insurance account. Caitlyn Kirby was very proactive in reviewing my current and proposed coverages for my truck, and two cars, one of which is a classic and qualifies as an antique. She was very helpful in making adjustments to all three of my policies and I am sure some of the adjustments will offset the cost of adding the third vehicle. Thank you Caitlyn for your efficient and thorough review."
We responded:
"Tim—so glad she was able to assist you with this change. I’m today’s world of inflation and challenging economic times, it makes us happy to be able to stretch your insurance dollar! Enjoy that new vehicle!"