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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Keith Ellis

August 28, 2024

5  out of  5
rating by Keith Ellis
"Everyone at the office was very helpful and responsive to all my questions."
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Michael Wilson, CSCS

August 28, 2024

5  out of  5
rating by Michael Wilson, CSCS
"I have had a GREAT experience with Sage and her office. My personal rep, Charity, is the BEST!! She is able to tackle any of my problems, easy or tough. I appreciate the attention to detail and her positive attitude when I call. Give them a shot, you won't be disappointed!"
We responded:
"Mike—thanks for your business, kind words and recognition of how great Charity is! We appreciate you too!"
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Jennifer Wilson

August 27, 2024

5  out of  5
rating by Jennifer Wilson
"The staff are very responsive to my needs and are always very welcoming whenever I come into the office. I also appreciate that they review my policy every year to be sure I have the appropriate coverage I need."
We responded:
"Jennifer, we LOVE being your Good Neighbor Agent! Thanks so much for your business and your trust!"
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Johnny Currado

August 26, 2024

5  out of  5
rating by Johnny Currado
"Charity is the best who works here. I have over 14 years of insurance experience from running my parents allstate agency to selling all lines of insurance. Charity was exceptional with all of my in depth questions as I was very picky about who I would chose to have my insurance policies, esp with my insurance background. She went above and beyond for all of my questions and their rates are exceptional. I highly recommend Charity and the Sage Kohler office for your insurance needs."
We responded:
"Welcome Johnny! And you’re right…Charity knows her stuff and loves helping folks understand all our insurance products! Thanks for noticing!"
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Sue Keaton

August 26, 2024

5  out of  5
rating by Sue Keaton
"Treated like a valued customer. They reach out just to check on me. Handles all problems and questions I have professionally and with a sense of urgency. Recently I had an issue in my way to work they helped me with all via Email. We're all busy & time is valuable. Highly recommend Sage & Team. Thank y'all so much!!"
We responded:
"Thank you Sue! We are passionate about helping folks!"
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Famia Thaxton

August 26, 2024

5  out of  5
rating by Famia Thaxton
"Great customer service and knowledgeable staff! They made the insurance process simple and stress-free. Highly recommend State Farm for anyone looking for reliable coverage and service."
We responded:
"Thanks Famia!! Appreciate the kind words!"
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Maisyn Wright

August 23, 2024

1  out of  5
rating by Maisyn Wright
"I would give zero stars if I could. My parents and I have been clients of State Farm for years. We will all be switching agents now. I was in a collision that was very clearly not my fault and was given so little guidance and help from Sage Kohler’s office that I was left to be my own agent, calling the other companies myself and eventually filing my claim through State Farm and being charged my deductible. Again, I was not at fault. Months later, I’m still in this battle. Multiple people I have spoken to, both within State Farm and outside it, have agreed this situation should not have happened the way it did, but Sage Kohler remains staunch in her refusal to help me. Even a complaint with the Better Business Bureau has gotten me nowhere with her. I am a 25 year old woman with a Master’s degree and a professional career, and Sage speaks to me with zero respect and like I am a child, blatantly telling me that I “don’t understand” my policy. She has been increasingly disrespectful and unprofessional to me. Just look at the way she responds to negative reviews here to get an idea of what you can expect if you can choose to be her client. Please save yourself the trouble and at least choose a different agent if you want State Farm insurance. EDIT: The response to this claims I had received calls for two days. Incorrect. Only one day. Also, this is the first I’m hearing about the other company refusing to pay. Still no explanation as to why I was forced to be my own agent and file the way I did."
We responded:
"Oh Maisyn…I’m so sorry that this has been challenging for you. As we explained the very first day you called when the accident occurred, when the at-fault party refuses to take responsibility, it’s a challenging claim. State Farm paid to fully repair your car and is actively seeking reimbursement for your deductible and the several thousand dollars we paid…the other company is not forthcoming. I so wish we had been able to talk when I called multiple times these last two days."
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Dr. Ann M. Callahan

July 4, 2024

5  out of  5
rating by Dr. Ann M. Callahan
"A complete professional. Prepared, earnest, and a go getter. Thank you, Sage!"
We responded:
"Thank you Ann! Like you, I take education seriously…I just happen to educate on insurance. Thank you for your time and trust!"
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Marissa Summitt

June 13, 2024

5  out of  5
rating by Marissa Summitt
"I have been a customer at Sage Kohler State Farm for years! I have only ever had positive experiences while being a customer of theirs. They are friendly and fast to help! When calling the other day, Charity Cooper was the agent I spoke with. She was AMAZING!! Very friendly, kind, knowledgeable, and fast to help!! I would recommend Charity to anyone! The whole office is amazing!"
We responded:
"Marissa—we agree! Charity is fabulous and knows her insurance stuff. Thanks for acknowledging our efforts to always give REMARKABLE assistance. We appreciate you too!"
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Paul Bendt

May 24, 2024

5  out of  5
rating by Paul Bendt
"Me and my best friend sage watching football... so glad I picked Sage Kohler agency for my new agent in Tennessee. I've been with State Farm since 1991 and always get great rates but have stayed with State Farm the past 30 years because of great service. The Sage Kohler Agency has continued that fantastic service thank you. 😊"
We responded:
"So glad you picked us too!! Great rates for great folks like you!! 👍"
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Lonnie Williams

April 12, 2024

5  out of  5
rating by Lonnie Williams
"Charity Cooper was outstanding,the ultimate professional who really cares about her clients.She was very knowledgeable and put together the best package for me.I recommended Sage Kolers State Farm to anyone who needs to filk there insurance needs."
We responded:
"Lonnie—it was so nice to meet you today! Thank you for the opportunity to be your “Good Neighbor Agent”! And you are right…Charity does a fabulous job educating on insurance and helping people find the best plan for them. Thanks for the compliments!"
Profile photo of Kayla Combs-Hernandez

Kayla Combs-Hernandez

March 26, 2024

5  out of  5
rating by Kayla Combs-Hernandez
"I would recommend Sage Kohler and team to everyone I know and love. Her team has been absolutely incredible during a very difficult time. My car was broken into and State Farm made everything so smooth. Chloe helped navigate me through reporting the damage done to my car and connected with the right agents on reporting my claim for my stolen items. The incident happened around 6:30 am and by 1:00 pm State Farm had already got me scheduled with a body shop for repairs, a rental, and had already got my reimbursement on the way for my items. Sage’s team especially Chloe (who even checked in on me a few days later) are amazing! Thank you so much for your knowledge and kindness"
We responded:
"Thank you for acknowledging and commending my FABULOUS team! I’m so sorry you’ve had this claim but glad we were able to help with the process. We are here for you—our valued customer!"
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Joanne Kelso

March 15, 2024

5  out of  5
rating by Joanne Kelso
"Alyssa was really amazing! Polite, professional and such a great help! She is such a kind and caring person! Cannot say enough about this office! Sage really knows her stuff! She has helped our family in so many ways! She hired Alyssa! Sage knows the business! We are so grateful to this company!"
We responded:
"Joanne—we agree! Alyssa is wonderful! Thanks for noticing and thanks for your loyalty!"
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S Leon

February 13, 2024

1  out of  5
rating by S Leon
"Absolutely terrible branch. Gale needs to be fired for her lack of customer service and her disgusting attitude. I urge anyone to think twice before using them."
We responded:
"I don’t have anyone in my office named Gail…did you give this review in error? Looks like you live in FL…my agency is in TN and we do not do business in FL. I would appreciate you removing this erroneous review."
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Tenisha Marchbanks

December 12, 2023

5  out of  5
rating by Tenisha Marchbanks
"Always quick to respond. Makes sure you’re well taken care of."
We responded:
"Thanks Tenisha! We try! Sure appreciate you!"
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James Jones

November 10, 2023

1  out of  5
rating by James Jones
"Stay away from this company. The most greedy, insecure self-centered individual I have had the displeasure of meeting. She will work you into the ground, and then talk horribly to you like you are a dog. If you dont have more money than her, she will not treat you with any respect. She also will not take your business if you live in a "trailer park or manufactured home". Run away fast."
We responded:
"James, I’m not sure who you are. You are not a customer nor do I believe we’ve had any interaction. Maybe a fake name…I know I just had an employee quit so I’m not surprised by this and anyone who knows me and my team and my agency will know this is false information."
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Yarbrough Creates

November 10, 2023

5  out of  5
rating by Yarbrough Creates
"I had a great conversation with charity. She was very knowledgeable and helped me understand my policies as well as what they cover."
We responded:
"Charity is great at making complicated insurance choices easier to understand and help the customer choose the best one for them. We’re so glad to be of assistance! Thank you for your business and kind words! "
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Timothy Kelly

October 19, 2023

5  out of  5
rating by Timothy Kelly
"I recently added a third vehicle to my State Farm Insurance account. Caitlyn Kirby was very proactive in reviewing my current and proposed coverages for my truck, and two cars, one of which is a classic and qualifies as an antique. She was very helpful in making adjustments to all three of my policies and I am sure some of the adjustments will offset the cost of adding the third vehicle. Thank you Caitlyn for your efficient and thorough review."
We responded:
"Tim—so glad she was able to assist you with this change. I’m today’s world of inflation and challenging economic times, it makes us happy to be able to stretch your insurance dollar! Enjoy that new vehicle!"
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Travis Mcginnis

September 28, 2023

5  out of  5
rating by Travis Mcginnis
"Charity was a wonderful help and a pleasure to deal with and saved me money!!!!"
We responded:
"Yay! So glad we could help! And so glad to have Charity as part of our team!! "
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Paul Levesque

September 22, 2023

5  out of  5
rating by Paul Levesque
"Caitlyn was very pleasant to deal with and very professional. Highly recommend doing business with Sage Kohler State Farm!"
We responded:
"Thanks so much for the recommendation Paul! We sure appreciate you!"
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Lauren Lyon

September 21, 2023

5  out of  5
rating by Lauren Lyon
"Caitlyn Kirby was incredibly helpful switching over my auto insurance and explaining everything to me! Super sweet and loved working with her. 10/10 would recommend!"
We responded:
"Lauren—so glad to have you as part of our State Farm family! And you are right—Caitlyn is great at explaining insurance coverages and “super sweet” too!!"
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Taylor Milen

September 12, 2023

5  out of  5
rating by Taylor Milen
"Caitlyn Kirby was so sweet and understanding Iam a college student who owns a home and has a car payment and she got me a good deal!!"
We responded:
"SO glad we could help! Caitlyn is SO good at hearing what you need and putting together a plan!"
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Yifan

September 11, 2023

5  out of  5
rating by Yifan
"I found this place through Google search when I was planning my out-of-state move. Caitlyn was incredibly helpful and patient throughout. She assisted me in transferring both my car and rental insurance, ensuring the entire process was seamless."
We responded:
"Welcome! And you’re right, Caitlyn loves helping folks transfer to TN! We’re here to make that transition as smooth as we can! "
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randy whitehead

August 31, 2023

5  out of  5
rating by randy whitehead
"Lindsay has always done a great job with my insurance!!!!!!! and she will continue to do so until the day they lay me down to rest and I see Jesus."
We responded:
"Well, we all do love Lindsay! Thanks for the kind compliment, Randy!"
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Bryan Lavezzi

August 28, 2023

5  out of  5
rating by Bryan Lavezzi
"Been working with Sage and her team since moving to TN 3 years ago. They've been very responsive with any requests we make. We made tweaks based on our reviews and needs. Highly recommend."
We responded:
"Bryan—so happy to help you, anytime! And thanks for the kind words! "